Refund policy

Every Divot Parade item is made to order. Each piece is printed for you after you order and shipped directly from our print partner, so we handle returns a little differently than a store with a warehouse.

Damaged, defective, misprinted, or wrong item

If your item arrives damaged, has a printing defect, or isn't what you ordered, we'll make it right with a free replacement or a full refund for that item. Please contact us or email support@divotparade.com within 30 days of delivery with your order number and a clear photo of the problem. In most cases you won't need to send the item back.

Lost or undelivered packages

If your order hasn't arrived or tracking stops updating, contact us within 30 days of the estimated delivery date and we'll work with the carrier and our print partner on a replacement or refund. Orders shipped to an incorrect address entered at checkout can't be replaced free of charge.

Returns and exchanges

Because items are produced individually, we can't accept returns or exchanges for change of mind or the wrong size. Please check the size chart on each apparel listing before ordering.

Cancellations and changes

Need to cancel or change an order? Contact us as soon as possible. If the order hasn't entered production yet, we'll cancel it for a full refund or update it. Once production has started, we may not be able to make changes.

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer may take several business days to post the refund.

Questions

Reach us anytime at support@divotparade.com or through our contact page.